Code Requests:  Our system requires payment up front for key codes and immobiliser codes.  If the codes for your vehicle are not available, then we will refund you immediately. No question.

We are NOT able to refund in the following circumstances:

The customer found their keys and the codes are no longer required. This is because they are ordered IMMEDIATELY on checkout, and once we order them, we have to pay. So do you!
The codes provided are incorrect.  We ONLY provide codes which were accurate at the time the vehicle was manufactured. We are not responsbile for lock or ECU/BSI/Immo changes after the vehicle was originally supplied
In cases where only 1 of 2 codes was provided (package codes). This is because the cost of 1 of the codes is the same as the cost of both of them. IE - if you only ordered a key code for that vehicle, the price would be the same
You may have found it cheaper elsewhere.
The code did not arrive as quickly as you would have liked. We are in the hands of our reliable suppliers, and most codes require some manual element of logging into systems during certain hours. We will always send codes to you as quick as we can.
At present, this is the list of responses to queries about refunds for codes. But, as time goes by I am certain there will be other strategies people will come up with. For the avoidance of doubt, unless we are UNABLE to supply the code for whatever reason - then no refunds will be given for ordered codes.

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